Frequently asked questions

It takes four steps. We send you a quote, you approve it, and we sign an agreement. You then ship your product and packaging to our workshop in Hasselt, and we pack it for you.

The price depends on your quantity, the number of different products (SKUs) and the services you add, such as labelling or batch coding. For a quick number, use our instant quote calculator: it gives you one total for your whole order. For an exact quote, send us a message.

We don't work with a strict minimum. Our quote calculator starts at 100 units, and if you'd like to test with less, a proof of concept is the place to start.

Yes. A proof of concept costs €80 and lets you test how your product packs before you commit to a full run.

Yes, starting with a tiny amount is no problem. You can run it as a proof of concept (€80) to see the result before you place a full order.

Plan on about one week. Depending on our current workload, we usually get started as soon as your shipment arrives.

50% is due when the agreement is signed, and the remaining 50% once the packing is done. The full amount must be paid before your goods are returned to you.

Dry powders and granules, from 5 g to 1,000 g per unit, such as tea, cocoa or coffee powder, flours and chili powder.

Yes. Just tell us which allergens your product contains when you request a quote, so we can plan the run properly.

No, we only pack food products.

No, we don't pack pet food.

Any doypack, as long as it closes with a heat seal.

No. We fill the packaging you supply, but we don't sell doypacks ourselves.

Yes. Two companies we can point you to are Packiro and Doypacky.eu.

Yes, our partners take care of it. We don't print on pouches ourselves, but we work with partners who do. Send us your design and the quantity you need, and we'll take it from there.

Yes, but only the tin cans we sell ourselves. We can only seam our own cans.

Yes. We sell tin cans for matcha, and because we can seam our own cans, we can fill and close them for you.

Yes. Send us your containers together with your product and we'll fill them. The only exception is tin cans: we can only seam the ones we sell.

Yes to both. We can pack your finished units into boxes, and we can provide the boxes as well.

Yes, on doypacks and on round containers such as tin cans. This is an application service: you supply the labels and we put them on. Read more about our labelling service.

Labels are the customer's responsibility. We apply them, but we can't write or check the legal information on them, so please make sure your labels meet the requirements of the market where you sell.

Yes. We can add a date and batch code to your packs.

Yes. We can blend dry powders and granules before packing. See our mixing and blending service.

No. We pack and blend products as they arrive, we don't process them. Grinding, milling, roasting or sieving needs to happen before the product reaches us.

We hold an organic certification (from Certisys) and an AFSCA/FAVV authorisation to provide food-related services. You can check our AFSCA/FAVV authorisation in the official directory using the VAT number at the bottom of this page.

Yes. We are certified to handle organic food, so we can pack organic products and keep them fully traceable.

Yes, weight checks are part of our packing process.

Not directly. Goods have to clear customs in the country where you hold a VAT and EORI number, because Doypacked cannot act as the importer of record. Once they have cleared customs, you can send them to us.

Yes, as long as the supplier is located in the EU.

We ship your whole repacked order in one go, to any address you choose. We don't split it into individual shipments.

No. We don't ship goods unit by unit, so we can't act as a third-party logistics (3PL) provider.

No. Since we don't ship individual units, we don't offer e-commerce fulfilment.

Yes, we can store your goods.

Yes. You can leave your packaging with us until the next time you send food for repacking.

No. We pack what you deliver to us. Sourcing and importing are not services we offer.

Our workshop is in Hasselt, Belgium.

Yes, but not for free. We have a dedicated consultancy service for people looking for advice on their food product, and that is where we take calls. Book a session to talk it through. Day-to-day project communication stays by email.

To keep our working areas clean, visits to the workshop are not possible.

We don't sign NDAs that carry financial penalties.

No, we don't offer a packaging design service.